Frequently Asked Questions
Common questions about bookings, payments and our terms. For anything else, our travel advisers are a call or WhatsApp message away.
Who is HolidayMarket.ae?
Holiday Market is a travel company based in the UAE, offering customized holiday packages, flights, hotels, tours and activities to destinations around the world.
I have a holiday query - who can I connect with?
You can reach our team on 800ALFRED (800 253 733) or email askalfred@holidaymarket.ae for any holiday-related query.
I'm a regular client of HolidayMarket.ae - is there a Holiday Rewards program I can join?
Yes - we have great rewards for all our customers. Simply use our MyAlfred App to access them.
Can my special request be accommodated on your tour?
Yes. We can help with:
- Honeymoon/anniversary arrangements
- Birthday surprises
- Special room preferences (subject to availability)
Inform us in advance so we can get you the best deals.
Can I upgrade the flight or the room I'm staying at?
Seat and room upgrades are subject to availability and an additional cost - please connect with our Sales Team to assist you further.
What is the baggage allowance?
Size and weight limits vary by airline and route. If your bag exceeds the allowed weight, size or number of pieces, the airline may charge excess baggage fees at the airport - these fees vary by airline and route.
Can I confirm or check the availability of travel dates before booking your package?
Yes - just call our travel advisers and they'll guide you with the best support for your query.
Can I manage my booking online?
Yes - you can manage your booking through "My Trip" and "Enquiries" on our website.
Is my personal and payment information secure?
Yes - we take the security of your personal and payment information seriously and ensure it is protected.
Do you handle group and corporate travel?
Yes - we handle group and corporate travel too. Please connect with our Sales Team and they will assist you further.
Can I change my travel dates or modify my booking?
Yes, changes may be possible, but they are subject to:
- Availability
- Airline/hotel policies
- Change fees and any fare difference
Contact your travel adviser as early as possible to request modifications.
Are the prices on the website final and guaranteed?
Prices are subject to availability, seasonality and currency fluctuations. The final price will be confirmed in your official quotation and may change until your booking is fully paid and confirmed.
Is my booking confirmed once I make a payment?
Confirmation timing can depend on your travel dates and any seasonal or blackout dates. Please connect with your travel adviser within 7 days of booking to confirm your date choice.
What information do I need to provide to get a quotation?
Typically, we'll need:
- Travel dates (or approximate dates)
- Number of travelers (adults/children/infants)
- Preferred destination(s)
- Budget range
- Preferred hotel category (e.g. 3-star, 4-star, 5-star)
- Any special requirements (honeymoon, anniversary, family trip, etc.)
What services do you offer?
We help you with:
- Tailor-made holiday packages and UAE staycations
- Flights and hotel bookings
- Visa assistance (where applicable)
- Airport transfers and transportation
- Tours, excursions and activities
- Group travel and corporate trips
Who do I contact in case of an emergency while traveling?
Your travel documents will include:
- Holiday Market's emergency contact number
- Local destination contact (ground handler / tour operator)
You can reach us via phone at 800 ALFRED (800-253-733) or email askalfred@holidaymarket.ae for urgent assistance.
